How We Handle & Use Your Information

We may collect, hold and use some of your personal data and so here will provide more information about how this works.

Please read it carefully and ensure that you understand it. If you do not accept and agree with any part of it please stop using the website immediately, because your continuing use of our website will be seen as your acceptance of it.

1. Definitions and Interpretation

Meanings of phrases within this document:

Data:

Any information that a user of the website provides to us, through our “Contact” page, or through emailing us relating to any person who can be directly or indirectly identified from that information.

We/Us/Our:

Lords Property, 565 Hertford Road, Enfield, EN3 5UL

You/Your:

A user of the website

The Website:

lordsproperty.co.uk

2. Company Information

Avraam Real Estate Ltd & Lords Property lettings Ltd TRADING as Lords Property

We are a member of The Property Ombudsman Redress Scheme, ICO

If you have any questions about the website or the use of your data, please contact us on 0208 805 5457 & complaints@lords-estateagents.co.uk

3. Users Rights

As a user, you have the following rights:

• A right to be informed about our collection and use of personal information;
• A right of access to the personal information we hold about you;
• A right to rectification if any personal information we hold about you is inaccurate or incomplete;
• A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;
• A right to restrict or prevent the processing of your personal information;
• A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
• A right to object to the use of your data for particular purposes.

4. Data Collection

Except where you contact us directly through any of our contact options available on the Website you, we do not collect any personal data from you.

If you contact us or send us an email, we will retain the details you provide to us including your name, your email address, and any other information which you choose to give us.

However, we do place cookies on your computer or device

5. Using Your Information

Where we hold any personal information, it will be processed and stored securely, for no longer than is necessary, considering the reason it was provided to us.

We will potentially:

• Reply to your email;
• Provide details on the properties requested, plus any others we think may interest you;
• Offer or provide you with the services requested, plus any others we think may interest you;
• Provide your details to your Solicitor / legal representative;
• Provide applicable details to your buyer / seller;
• Provide applicable details to your buyer’s / your mortgage lender / surveyor;
• Provide applicable details to relevant parties to enable the transaction to proceed

We will delete your personal information once your request has been met or the service has been provided, except where:

• You were interested in details of properties we are offering, when we will continue to hold your information in order to send you information on other properties that may interest you;
• You become a client or a buyer of a property;
• You require us to retain it for longer;
• We are required to retain it for longer for other legal reasons.

You have the right to withdraw your consent to us using your data and to request that we delete it.

We will not share any of your data with any third parties for any purposes without your express consent other than those mentioned within this document.

6. Storage of your Data

Your data will only be stored in the UK.

7. Accessing Your Data

You have a right to ask for a copy of any personal information we hold on you free of charge. Please contact us to make a request on 0208 805 5457 or at info@lords-estateagents.co.uk

8. Changes to our Policies

We recommend that you check this page regularly to keep up-to-date, as we reserve the right to change this Policy from time to time if our policies change or the law changes. Any changes will be posted on this page of the website and you will be deemed to have accepted changes to the Policy on your first use of the website following the changes.

9. Applicability

This Policy applies only to your use of this website. The website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.

10. Complaints

If you have any cause for complaint about our use of your personal data, please contact us on 0208 805 5457 & complaints@lords-estateagents.co.uk

We will address your concerns and attempt to solve the problem to your satisfaction.

You also have the right to lodge a complaint with the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.

Terms & Conditions

These are the terms and conditions under which you may use the lords property website. By using this web site, you are agreeing to all of these terms and conditions. These terms and conditions include the sections in page Privacy Policy and Cookie Policy. Use of this web site indicates your acceptance of and agreement to all these Terms and Conditions.

Own risk

Any property details or other information on this web site may be taken as general guidance only and you must satisfy yourself as to the accuracy of the information presented before incurring any costs or expenses.

Use of the web site content

You may use any of the information on this web site, whether originated by Lords Property or not, only for your personal purposes. You may not use any of the information on this web site for commercial purposes without the prior written consent of Lords Property.

Disclaimer of liability

Under no circumstances shall Lords property be liable for any damages whatsoever as a consequence of your doing or not doing anything as a result of viewing or reading any of the material on this web site.

Copyright

The ownership and copyright of the design and content of this web site vests in Lords property lettings ltd. You may download or print property details for your personal non-commercial use only. You may not alter any of the details or images. You may not make them available for public viewing or use them for or in connection with any commercial purpose.